Booking & Deposit Policy
Terms and Conditions
The client is responsible for understanding these Terms & Conditions upon purchasing or making deposits for any bookings and services with High Brow Beauty and Brow Studio. Upon booking any services with High Brow Beauty and Brow Studio, you agree to the following Terms & Conditions.
Booking Deposits
Services
Deposits are required to secure your booking within 48 hrs of High Brow Beauty and Brow Studio’s request for payment. Deposits can be made via Cash or Bank transfer. Deposits are required immediately for online bookings.
Bookings are not confirmed until deposits are received. Deposits not received within 48 hours of request will result in availability to other potential bookings, without further notice.
A deposit is required for session 1 (first treatment/s) as per the online booking information (deposit prices vary per treatment), as well as for the Touch-up session/s when it comes time to booking that in.
Training
The deposit is due in order to secure and confirm a place in your chosen course/s. The balance owing is due 3 days prior to course commencement. Deposits cannot be transferred towards any other services offered from High Brow Beauty and Brow Studio and/or Academy.
Service Invoice
Services
Once your service and price is confirmed with High Brow Beauty and Brow Studio, you will receive an invoice for the first session (Touch-up invoice will be sent at a later date). The deposit is to be paid within 48 hours of the invoice being received, in order to secure the appointment time. Deposit is paid immediately upon online booking.
The balance owing is due on the day of the appointment, upon completion of the procedure.
Training
An invoice is generated and sent to you when interest has been expressed in undertaking one/or more of our courses. A deposit is then required in order to secure your place. Each course has a maximum of 4 students.
Booking Cancellations
Services
A cancellation can be made at any time, however, the deposit paid is non-refundable.
We understand that clients may experience exceptional circumstances that can impact reasonable notice given for cancellations, therefore we offer credit notes/appointment rescheduling upon a minimum of 7 days’ notice of cancellation prior to your booking date.
Credit notes/appointment rescheduling is only valid on one occasion per client, or on a case by case basis with High Brow Beauty and Brow Studio’s full discretion to make the determination whether a second redemption is appropriate.
We do not honour requests for refunds, credit notes or appointment rescheduling where the following apply:
1. no shows;
2. cancellations that occur within the 7 days prior to the service/booking date/time;
3. if the number of services reduce from the agreed booking after the deposit is made.
Training
In the event, that a course does not take place due to the decision of High Brow Beauty and Brow Academy, High Brow Beauty and Brow Academy agrees to either provide you with a full refund of your initial deposit or transfer your position to the nearest upcoming course.
In the extenuating event that you need to postpone training after commencement, please be advised there may be a transfer fee applicable for any changes made to your initial booking within 24 hours of your training commencing.
The transfer fee will be an additional cost of $350.00 and must be paid in full prior to your sitting for your new course date selected. This fee will be charged at the discretion of High Brow Beauty and Brow Academy. Any cancellations to your training will result in you forfeiting your deposit.
Services Not as Described
If a client is unhappy with their service/treatment, a request for a refund, based on this reason, is satisfied on a case by case basis with High Brow Beauty and Brow Studio’s full discretion to make the determination whether a refund is appropriate.
Services Appointment Refund Policy
There will be no refunds for cancellations made less than 7 days from the booking date. Substitutions, appointment rescheduling or credit notes may be permitted for exceptional circumstances, at High Brow Beauty and Brow Studio’s discretion only.
A full refund of the client deposit will be honoured if High Brow Beauty and Brow Studio is given a minimum of 7 days’ notice. We may have turned away booking(s) of equal or greater value during the period we reserved the booking. Please note, refunds may take up to 10 business days to be received.
Product Reaction (Services)
In the unlikely event that you experience a reaction to a product, you have the option of an exchange or refund addition to your statutory rights, we will happily provide a service refund given the following conditions have been met:
you contact High Brow Beauty and Brow Studio (written) as soon as reasonably practical in light of the given circumstance. It is High Brow Beauty and Brow’s Studio’s discretion as to what time frame is ‘reasonable’;
supporting documentation may be required. Supporting documentation include (i.e. doctor’s certificate, photographic evidence of your reaction, letter from pharmacist).
Guarantee (Services)
Procedural and skin types vary, as does the level of pre-care and after-care taken by clients. The outcome of the procedure can be affected by this as well as by the symmetry of the facial features, the skin type and tone, underlying blood vessels etc. Whilst every effort is taken to ensure the best possible result, High Brow Beauty and Brow Studio, unfortunately, cannot guarantee results. We will always do our best to rectify or adjust where deemed necessary to get the outcome that you desire.
Pre-Appointment Restrictions, Pre-care and After-care Procedures (Services)
Ensure you have read ALL information outlined in the FAQ’s tab, especially the question titled ‘Can anyone have a micropigmentation treatment?’ Also read all information outlined for your treatment process and care, via the tab/relevant to your procedure:
✔ The Brow Process & Care
✔ The Lip Process & Care
✔ The Eyeliner Process & Care
Please immediately direct any questions or concerns to your High Brow Beauty and Brow Studio technician.
Minors, Companions and Other Considerations
Services and Training
Intradermal procedures, including participation in training (theory and practical) require the full concentration of your technician and, as a student, of you and your trainer. In the interest of the client/student receiving undivided attention, as well as for hygiene and health and safety reasons, children and minors are not permitted in the studio during a procedure/training. Children also, unfortunately, cannot be left unattended outside of the studio. We therefore request that clients make suitable arrangements for off site childcare.
Unless by prior arrangement, companions or drivers are also not permitted in the studio during a consultation, procedure or training as it is distracting for both the client, student and the technician. They will be asked to wait in the waiting area.
We kindly ask that mobile phones and other portable devices be switched off for the entire duration of the appointment/training sessions. For services, treatments can typically last up to 3 hours and these requests are made so you can fully relax and enjoy your treatment, whilst your technician gives you their best and undivided attention. Client and student co-operation is greatly appreciated!
Additional Information
Provided the conditions of the Refund Policy have been met, refunds will be processed via bank transfer within 7-10 business days.
Please read the FAQs section on this website for further information.
CONTACT US
Notice of cancellations, appointment rescheduling and refunds must be made via email to info@highbrowbbstudio.com or via direct message to the High Brow Beauty and Brow Studio & Academy phone number or messenger service. An acknowledgement will be sent within 1-3 working days.
Please note that our Team is ready to provide you with timely and efficient professional assistance. We will attempt to find the best, convenient solution for your query. Please allow us up to 3 working days for our Team to get back to you on any query or concern.
Upon reading, understanding and agreeing to the above terms and conditions, please follow the link below and email your acknowledgement to High Brow Beauty and Brow Studio & Academy. Upon the receipt of this email, High Brow Beauty and Brow Studio & Academy confirms your agreement to these Terms and Conditions. There is no need to write anything in your email, however, you may use these words if you wish:
“I, {Name}, have read, understand and agree to the High Brow Beauty and Brow Studio & Academy Terms and conditions. This is my acknowledgement.”
Terms and Conditions current as of 8 August 2020; last updated 2 January 2022.
